Bilingual (Spanish) Supports Coordinator (Case Manager)

· Completes assessments to identify each person’s needs and desires. This will include the use of formal and informal tools to gather information needed to assist the person to identify their needs and wishes.

· Assists the person to develop their Individual Support Plan and personal budget. Updating the ISP as needed and at least annually. This is to be completed with a person centered approach.

· Supports the person to identify the outcomes they need to achieve and assures that the ISP addresses these.

· Identifies the services that will meet the customer’s needs. Completes the referrals. Coordinates the services the person is receiving. Resolves any barriers to the delivery of service. This involves knowing a fully array of options and knowing where to learn of others as needs and interest warrant.

· Monitors the services to assure they are being delivered as planned and that the outcomes that were identified are being achieved. Monitors to assure the person is safe and in the best possible health.

· Assists in identifying and sustaining the person’s support network including family, friends, and associates.

· Assists in arranging for and effectively managing generic resources and generic supports.

· Assists in identifying and developing community resources to preserve the person’s well-being in the home and community.

· Awareness of The Everyday Lives Publications, and Quality Progressions and all other applicable policies and procedures.

· Attends training and continues to remain knowledgeable about current best practices in services to support people with mental retardation.

· Trains families and consumers on their rights and due process.

· Develops a professional working relationship with the families and consumers on their caseload. This involves getting to know each person we support.

· Maintains a customer service focus. This involves meeting with consumers and their family at their availability.

· Completion of all other duties that are needed to support the consumers and their family and Quality Progressions.

· Oversight and assistance given to FDSS grants.

· Takes initiative and exhibits leadership.

· Performs all other duties as assigned.

Effective Oral Communications

Effective Written Communications

Technical Communications

Interpersonal skills

Reading Comprehension

Diplomacy

Professionalism

Customer Service

Excellent Organization and Time Management

Computer Literacy

File Management

Proficiency with Microsoft Office suite Knowledge of databases preferred

Ability to pass background screens

A reliable car

Driver's license

50% travel required

Associate or Bachelor’s Degree in an related field, with a minimum of 12 credits in Social Science related coursework.

2 years' prior Human Services work experience required.