11mo ago

Technical Support

Philippines·ManilaContractmid

Customer SuccessTechnical Support

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Quick Summary

Requirements Summary

Bachelor's degree in Information Technology. Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders.

Technical Tools

Customer SuccessTechnical Support

Provide Level 1 field support and Remote support for servers (SR650 V3).
Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.
Maintain documentation and ensure proper part return per Lenovo standards.
Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).
Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo)
Basic physical installation and removal of hardware components (c/o Lenovo)
Follow Lenovo hardware manuals and ESD procedures.
Ticket updates and service documentation.

Requirements

~1 min read

Bachelor's degree in Information Technology. 
Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders. 
Experience with Lenovo ThinkSystem SR650 V3 servers
Schedule: 8x5 Support
Fully Onsite (San Miguel, Manila)