Medical Billing Support Specialist

Quickmed Diagnostic specializes in fast, accurate, state-of-the-art lab services, working with the leading healthcare providers, health technology companies and employers in the the US. We understand that diagnostic testing is vital for medical decision making and that speed matters.

Tech driven with unparalleled diagnostics capabilities, we focus on innovation and automation, to bring the lab space into the 21st century. Our proprietary, end-to-end software connects individuals, clinical staff, and our state-of-the-art labs to consistently deliver the highest accuracy and fastest turnaround times possible.

Quickmed Diagnostic is seeking a Medical Billing Support Specialist to provide administrative support to our Billing Department. As a member of the Billing team, you will report to the Director of Billing. The ideal candidate has experience working in the medical industry.

• →Open, process, sort and distribute inbound billing group communications from patients and payers
• →Answer incoming calls and respond appropriately per policy or queue for further case resolution
• →Verify accuracy of insurance payments received and posted to the billing system in relation to support cases
• →Analyze data to identify, diagnose, and resolve billing issues expeditiously
• →Review necessary information in billing system in order to respond to patient questions
• →Research accounts in the billing system as necessary to answer patient questions
• →Refer complex accounts to management for further action
• →Strict adherence to regulatory, operational, and legal compliance protocols

• A minimum of 1 years experience working in medical billing, financial collections or another similar industry customer/patient support role
• Familiarity with medical billing operations
• Familiarity with medical terminology
• Familiarity with Explanation of Benefits (EOB) documents, insurance plans and programs
• Ability to interact with people using tact and diplomacy in sometimes difficult interactions
• PC Skills: MS Word, Windows, and Excel required
• Excellent communication skills in person and on the telephone

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.