Communications & Adoptions Specialist

● Develop and schedule release communications aligned with the customer's release calendar to ensure timely and consistent messaging.

● Manage and maintain the user adoption portal and MED365/Microsoft Teams communication channels to keep users informed and engaged.

● Prepare and distribute system downtime notifications and urgent service announcements within established timelines, maintaining accurate records for audit and compliance purposes.

● Develop and administer user surveys to assess satisfaction, measure confidence in services, and identify opportunities for improvement.

● Create targeted communication campaigns using approved product guidance, ensuring clinical accuracy through appropriate review and validation.

● Minimum of 3 years of experience in communications, change management, or user engagement within an IT or healthcare environment.

● Experience managing and maintaining content within SharePoint and MED365 platforms.

● Experience developing, administering, and analyzing user surveys to assess satisfaction and engagement.

● Must meet eligibility requirements for a Tier 3 background investigation.

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.