Implementation Manager

Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing.

Over the past year, our quoting platform has processed tens of thousands of projects across North America, and we’ve doubled our revenue in the first six weeks of this year. Our customers include many of the industry's top firms. Some of these companies run billion-dollar construction projects on workflows that still look like they did in 1985.

Construction is 10% of GDP and still massively underserved by software. We are changing that.

We recently raised a $14M Series A from leading construction tech investors and are entering our next phase of growth. We are building a set of AI-native products that will define how this industry operates.

We are looking for a Client Success Manager who wants to build real products, move fast, and take ownership early. You will help define how AI changes one of the largest industries in the world.

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• 1-3 years in a client-facing SaaS Implementation, Onboarding, or Client Training role

• Experience training or onboarding external clients, or presenting software to end users

• Clear, confident communication: you can explain technical concepts simply and stay calm when a client is frustrated

• Strong organization and follow-through across several clients at once

• Eagerness to learn a technical industry and real interest in construction and the trades

• Comfort working onsite in NYC full-time, with occasional travel to client sites

• Exposure to construction, HVAC, MEP, or another technical/industrial industry

• Experience creating training content (videos, docs, workshops)

• Familiarity with HubSpot, Intercom, or similar CRM and support tools

First 30 Days

• Build foundational knowledge of the product, core workflows, and our customer segments (manufacturer reps, distributors, and mechanical, plumbing, and controls contractors)

• Shadow client calls, trainings, and onboardings with the implementation team

• Begin handling common client questions over chat and email

First 60 Days

• Confidently demo core product features

• Co-lead client trainings with the Director or Senior Implementation Manager

• Contribute at least one new training asset (video, guide, or FAQ)

First 90 Days

• Run client trainings independently

• Lead smaller implementations end to end, from Sales handoff through go-live

• Build toward owning full implementations and onsite kickoffs

• Own day-to-day communication for a set of onboarding clients

• Manage tasks and timelines for onboardings with support from senior team members