Technical Support Specialist - Construction Exp Required | (Pacific/Midwest/Central)

Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly, doubled revenue six weeks into 2026, and gained adoption across many of the top suppliers in North America. Fresh off a $14M Series A backed by leading construction tech investors, we're entering our next phase of growth, and we are looking for a Client Experience Leader to support our Client Success motion.

You’ll work directly with the Client Success (CS), Product, and Sales teams to support new and existing clients and build the systems that will define Rebar’s client experience. We’re transforming the $250B HVAC industry with AI-native software—an industry still largely untouched by modern tools. This is your chance to get in early.

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• Experience working at an early-stage startup, remote preferred

• B2B technical support or a similar customer-facing technical role

• Experience using support tools (e.g., Zendesk, Intercom, HubSpot, Jira, Linear, etc.)

• Familiarity with APIs, integrations, or debugging tools

• Experience creating support documentation and training materials

• Develop a strong understanding of the product, workflows, and customer use cases

• Shadow support conversations and learn common issues and resolutions

• Get familiar with internal tools, ticketing systems, and escalation processes

• Independently handle inbound support tickets and resolve common issues

• Provide clear, high-quality responses that drive customer satisfaction

• Identify recurring issues and begin contributing to documentation

• Become a go-to resource for troubleshooting more complex issues

• Proactively identify product gaps and share actionable feedback with the team

• Contribute to improving support processes, tooling, and response times