Business Admin & Client Support Coordinator

Delivering operational and administrative support, this part-time role (Monday to Thursday 09:00 to 14:30, Friday 09:00 to 13:00) coordinates business workflows, client care, and systems administration in an established professional business coaching practice. The position underpins service delivery by establishing structure, maintaining accurate operational records, tracking commitments, and supporting platform onboarding for clients. The position is office-based in Fourways, transitioning to a hybrid arrangement once proven capability is demonstrated. Remote working requirements are a personal laptop and an uncapped 100 Mbps upload/download internet connection. Contributing directly to operational capacity, the role assists with marketing schedules, event logistics, and financial tracking while progressively taking ownership of specialised coaching software platforms to elevate client support and internal efficiency. Key Responsibilities Coordinate day-to-day business administration and maintain a structured, tidy working environment. Manage appointment scheduling, meeting logistics, reminders, and structured follow-ups. Format and prepare professional documents, proposals, presentations, and client materials. Maintain meticulous filing systems, task lists, records, and action trackers. Pursue outstanding information, deliverables, and operational deadlines proactively. Provide day-to-day administrative coordination and support to the business owner. Execute established processes reliably and implement agreed administrative workflows. Learn business platforms via provided training videos, manuals, and practical application. Compile and update clear standard operating procedures, checklists, and process guides. Identify operational bottlenecks or process gaps and recommend practical improvements. Resolve routine administrative issues within set parameters and escalate complex matters appropriately. Complete training on specialist coaching platforms (ABOS and APeX) to achieve operational competence. Capture client data accurately, coordinate platform activities, and assist clients with routine platform onboarding and usage. Assist with the setup, data capture, and daily administration of GoHighLevel CRM, maintaining pipelines and testing workflows. Communicate professionally and promptly with clients across onboarding, booking, and administrative queries. Review basic financial statements (income statements, balance sheets, and cash-flow reports) to prepare straightforward summaries and maintain financial trackers. Coordinate marketing calendar schedules, format promotional communications, schedule content, and log enquiries. Coordinate logistical arrangements for workshops and business events, including venue liaison, attendee lists, materials preparation, and on-the-day support (with occasional attendance outside standard hours agreed in advance). Essential Requirements Proven track record in a responsible business administration, personal assistant, office coordination, or business support role. High level of attention to detail and strong organisational capability. Excellent written and verbal communication skills in English. Demonstrated ability to read, interpret, and organise basic financial statements (income statements, balance sheets, cash-flow reports). Practical experience using CRM platforms and maintaining accurate client records. Demonstrated capability to self-learn unfamiliar digital platforms through video and written documentation, applying learning accurately. Strong follow-through with the ability to manage competing tasks and meet deadlines independently. High standard of discretion and confidentiality when handling sensitive business and financial data. Own laptop and an uncapped 100 Mbps upload/download internet connection (for remote working phases). Availability to work on-site in Fourways, with flexibility for occasional workshop/event attendance outside regular hours. Desirable Requirements Direct experience using GoHighLevel CRM or comparable CRM platforms. Background in assisting with marketing campaigns, email broadcasts, or social media scheduling. Practical experience coordinating corporate workshops, functions, or client events. Work experience gained within professional services, business coaching, management consulting, or client service environments. Proven experience writing standard operating procedures and improving administrative workflows. ABOS (ActionCOACH software – training provided) APeX (ActionCOACH software – training provided) Required Software Skills CRM software (general) Everyday business software, spreadsheets, email, and digital document platforms Work Arrangement Office-based in Fourways, transitioning to hybrid/remote once capability is established. Employment Type Part-time (part-time schedule: Monday to Thursday 09:00 to 14:30, Friday 09:00 to 13:00). This may transition to a full-time role at a later stage as the business grows.