Builder - Customer Support Specialist

At Reevo, we're reimagining the entire revenue stack from the ground up, and we're doing it with speed. We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster, smarter, and more collaboratively. By combining automation, intelligence, and a radically intuitive interface, we're helping companies unlock new levels of productivity and growth across marketing, sales, ops, and customer success teams.

If you're excited about working on a product that reshapes how revenue teams work and being surrounded by curious, driven teammates, you'll feel right at home here. From day one, you'll get real ownership, real mentorship, and real impact. Our team of 100+ builders have over 30 exits under their belt, so you'll be in good company, and working alongside the best!

When Reevo breaks, someone's pipeline stops moving. Our customers run their entire revenue motion on our platform: the leads they source, the sequences they send, the deals they forecast. A sync that fails quietly or a sequence that pauses when it shouldn't is not an inconvenience to them. It is a missed quarter.

You are the person who catches that. Not by apologizing well, but by understanding the product deeply enough to find the actual cause and get it fixed. That’s real impact.

We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now.

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  Handle customer queries in our day-to-day support queues, ensuring timely resolution of issues and adherence to SLAs. You’ll own every issue end to end.

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  Reproduce reported issues in the product before escalating, and file clean, engineer-ready tickets when you can't resolve them yourself

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  Track recurring issues and patterns, ensuring that user insights contribute directly to product development

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  Improve operational efficiency by identifying process optimizations and automation.

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  Help build the playbooks: macros, triage rules, tagging taxonomy, and escalation paths

• 1+ years of experience in customer support or user operations within a B2B SaaS or a technology environment.

• Highly ambitious , with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team.

• Excellent verbal and written communication skills with a keen eye for detail.

• Genuine curiosity about how products work. You read the error, you form a hypothesis before escalating.

• Real ownership instinct. You follow a customer issue to resolution rather than handing it off and moving on

• Comfort with ambiguity and no playbook. When the answer isn't documented, you find it and then document it

• Experience with Pylon, Zendesk, Intercom, or a comparable ticketing platform

• Familiarity with Salesforce, HubSpot, or similar CRM/database platforms

• You've used a CRM as an end user and know where they usually break