35mo ago

Customer Success Manager, Enterprise (Asia-Pacific)

IndiaRemoteFull-timemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

The Venture We are a 25-person startup that was founded to reimagine supply-chain automation. It is an Amazon-sized opportunity with a market size of $220 Billion where $15T of physical products are manufactured, bought, and sold annually that has been overlooked for over 20 years.

Technical Tools

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The Venture

We are a 25-person startup that was founded to reimagine supply-chain automation. It is an Amazon-sized opportunity with a market size of $220 Billion where $15T of physical products are manufactured, bought, and sold annually that has been overlooked for over 20 years. The founding team has experience building billion-dollar companies and includes veterans from Facebook, Apple, McKinsey, Slack, Zillow, and Palantir. We have large Fortune 500 customers and are funded by Andreessen Horowitz, Tiger Global, Dell, Bloomberg, and Ram Sriram (first investor in Google). Unlike most startups, our contracts are long-term and we have 4 years of runway to get to the next level.

Culture and Compensation

We are a customer-obsessed, product-centric company that is building a flexible, remote culture to enable the brightest minds in the industry. We are a 100% remote organization.

The Problem We Solve

We are focused on improving cross-company collaboration and work processes in an industry that primarily relies on email, PDF, and Excel to orchestrate work. Think Trello or Asana but with a powerful workflow engine and the ability to collaborate both internally and externally. We are building a no-code collaboration platform where businesses can build and manage their processes and work without code or IT. We also see opportunities for ML-driven optimization that can further automate the supply chain, but we're not focused on that just yet.

You

You are customer-obsessed and value building a community of users who love the product. You think of customers as investments and are the voice of the customer for us. You like solving big problems and finding creative solutions.

Experience and Expertise:

3-5 years of experience in a top-tier enterprise SaaS company.

8+ years of experience collaborating with senior leadership in large enterprises.

Proven track record of building playbooks and digital content to support users.

Customer Success Mastery:

In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users.

Skilled in tailoring advice and products to maximize ROI for customers.

Proficient in sharing customer success stories and use cases.

End-to-End Customer Journey:

Experience managing the complete customer journey, from onboarding to expansion.

Previous experience in expanding large enterprises is a valuable asset.

Problem-Solving and Attitude:

A customer-centric approach to solving problems.

Confidence in challenging conventions and a self-sufficient, independent manager.

Personal Qualities:

A strong passion for making a positive impact on the world.

An independent and inquisitive learner who embraces new challenges without hesitation.

Build and drive our customer success playbooks and digital content

Work with team to manage end-to-end customer journey

Drive expansion and ROI within our customer base

Define and drive key customer success metrics

Manage and triage customer feedback and issues

Be the face of Regrello to our customer base

Opportunity to learn, grow, and lead within the company

Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing

Work with an industry-leading team of supply chain, product, and software engineering experts

Industry-leading compensation

Ownership both of product and of equity in the company

Excellent healthcare benefits

Quarterly "on-sites" with the entire company to bring us closer together

Location & Eligibility

Where is the job

India

Remote within one country

Who can apply

Listed under

India

Listing Details

Posted: October 23, 2023
First seen: March 26, 2026
Last seen: August 5, 2026

Posting Health

Days active: 194
Repost count: 0
Trust Level: 32%
Scored at: October 7, 2026

Signal breakdown

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Regrello is an AI platform designed to enhance productivity and collaboration in manufacturing and supply chain operations, founded in 2021 and led by CEO Aman Naimat.

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Founded

2021

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