Client Service Delivery Specialist

Are you experienced in leading complex customer migrations and keeping people informed through change?

Would you like to help shape a new migration capability that improves customer experience and time-to-value?

About the Business

At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/

About the Role - Initial 12 Month Fixed Term Contract

As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Requirements

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

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