Contact Centre Agent

Rentokil Initial Customer Service Agent

Join Our Team and Make a Difference!

We are currently seeking a Customer Service Agent to join our dedicated team at the Birmingham branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £26655 per annum.
• Expected OTE: £27500 per annum, with bonus and commission schemes available.
• Benefits: RI Rewards, bonus scheme and progression opportunities.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Customer Service Agent Role

As a Customer Service Agent, you will be a key member of our Contact Centre team, responsible for providing excellent service to our customers. Key responsibilities include: 

• Taking inbound calls and making outbound calls to resolve a range of customer queries
• Acting as the first point of contact for all new, existing and prospective customers, providing service through your understanding of all business services, products and procedures 
• Utilising our in-house systems to log customer queries
• Working towards agreed individual and team targets

Customer Service Agent Requirements:

• Previous experience working in a contact centre environment would be advantageous
• Excellent customer service and communication skills
• Self-motivated and target-driven
• Good IT skills
• Ability to work well in a fast-paced environment
• You may be required to pass a DBS check depending on the role you have applied for