Premium Support Engineer (NYC, Weekend Shift)

Nyc (soho)full-timemid

Customer SupportSupport Engineer

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Quick Summary

Requirements Summary

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical,

Technical Tools

Customer SupportSupport Engineer

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

Requirements

~1 min read

Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.

Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.

Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.

A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to Have

~1 min read

Has used Replit in the last 3 to 6 months.
Experience working with IDEs, terminals, or other common developer tools.
Experience with AI tools (Claude, ChatGPT, etc.)

Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
Continuous learning: Passion for staying current with industry best practices and new technologies
Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.

What We Offer

~1 min read

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match (US Only)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits (In-Office & US Only)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement (In-Office Only)

🚀 Quarterly Team Gatherings

☕ In Office Amenities (In-Office Only)

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.