Customer Success Manager

Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.

We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!

Check out our products · Meet the team

• →Own Customer Relationships: Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.
• →Lead Onboarding & Adoption: Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.
• →Drive Customer Success & Growth: Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.
• →Champion Customer Retention: Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.
• →Collaborate Across Teams: Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.

• Ability to thrive in a fast-paced, team-based environment.
• Proficient in relationship building, strategic thinking and mainting executive presence.
• Possess polished communication, listening, and presentation skills.
• Self-motivated and enthusiastic with a growth mindset.