Customer Success Manager

Rilla builds the leading conversation intelligence software for offline commerce. Salespeople talk, our mobile app records the conversation, and our AI transcribes and analyzes it to make them better at their jobs. We’re bringing the technology of the 21st century’s most innovative companies to the more than 10 million salespeople who work face to face.

We’ve grown from zero to $55M+ in ARR in four years, and we’re profitable. We sell to enterprises like The Home Depot, KKR, Neighborly, and PulteGroup. We’re backed by Google Ventures, Bessemer Venture Partners, Crew Capital, and Broom Ventures.

We hire people with high agency and high urgency. We’re in-office because the best work happens when ambitious people are in the same room.

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  Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.

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  Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.

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  Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.

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  Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.

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  Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.
  

• Experience in world-class customer success management, account management, project management, or operations.

• Excellent communication skills.

• You can move, think, act, and learn extremely fast.

• You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.

• You're energized by building a startup from the very beginning working in the office.

• Familiarity with conversation intelligence products

• Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat

• Familiarity with the home improvement or home services industries