Medical Appointment Coordinator

• Base rate: $21/hour

Rimland is a premier social service agency that supports adults with developmental disabilities. We have been saying “welcome home” to individuals with autism for more than 45 years.  We provide a safe environment in which individuals can grow and engage with the world. Our approach is unique, and our care is excellent. 

The Medical Appointment Coordinator/Medical Clerk is responsible for coordinating and scheduling medical, dental, psychiatric, therapy, and other healthcare appointments for individuals receiving services. The position helps ensure appointments are scheduled in a timely manner, communicated to the appropriate departments, and accurately tracked to promote continuity of care.

• Schedule routine, follow-up, annual, and specialty medical appointments for assigned clients.
• Coordinate appointments with physicians, dentists, specialists, hospitals, clinics, laboratories, pharmacies, and other healthcare providers.
• Maintain an organized medical appointment calendar and monitor upcoming appointments.
• Schedule appointments far enough in advance whenever possible to allow for appropriate staffing and transportation arrangements.
• Communicate appointment dates, times, locations, and relevant instructions to Residential, CDS, QIDPs, Health & Wellness staff, and other appropriate team members.
• Notify appropriate staff promptly when appointments are scheduled, canceled, or rescheduled.
• Assist with coordinating transportation needs related to appointments.
• Track appointments that require follow-up and ensure recommended follow-up appointments are scheduled.
• Contact medical offices when clarification or additional scheduling information is needed.
• Assist with obtaining appointment paperwork, referrals, orders, or other required documentation as appropriate.
• Maintain accurate records of scheduled and completed appointments.
• Update appointment information in the organization's designated electronic or paper tracking systems.
• Identify scheduling conflicts and communicate them to the appropriate supervisor or department.
• Follow up regarding missed appointments and assist with rescheduling.
• Maintain confidentiality of client health information in accordance with HIPAA and organizational policies.
• Communicate professionally with guardians, healthcare providers, staff, and interdisciplinary team members as authorized and appropriate.
• Immediately report urgent medical information or concerns received during scheduling to the appropriate nurse or supervisor rather than attempting to interpret or address the concern independently.
• Complete other administrative duties related to medical appointment coordination as assigned.

Location: Des Plaines, IL 

Schedule: Monday – Friday, 9AM - 5PM

• College degree
• Microsoft Office experience (1+ year)
• Customer service experience (1+ year)

You must meet the following requirements: 

Pass: 

• A fingerprint criminal background check 

• A child abuse and neglect check 

• A drug screen. 

Provide:  

• An original document (no photocopies) showing high school completion or high school equivalency. Examples include: High school diploma, GED certificate, college transcript 

• Residency for the past 2 years 

• Current & original documents that verify your identity & ability to legally work in the United States 

• Two verifiable employment references within the last 3 years 

Rimland is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, age, national origin, disability status, marital status, military status, protected veteran status, or any other characteristic protected by law.