Demo Site Manager

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

• Oversee the day-to-day operations, incidents, and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency.
• Maintain visibility into environment uptime, stability, and performance.
  
  
  

• Own configuration, cleanup, and optimization of managed demo sites.
• Create new managed demo sites based on industry & global needs.
• Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).
  
  
  

• Collaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments.
  
  
  
• Manage demo readiness for new product launches—scripts, click paths, seeding, and training documentation.
  
  
  
• Represent SC and GTM needs in product planning and top product ask discussions.
• Builds deep relationship with engineering and uses project management to ensure timeliness of fixes.
  
  
  

• Design and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare).
  
  
  
• Support custom builds for large deals, events, and global selling motions.
  
  
  
• Develop reusable demo scripts and assets to standardize storytelling across the field.
  
  
  

• Escalate critical or recurring issues via Jira tickets, tracking to resolution.
  
  
  
• Provide proactive communication to field teams around known issues and resolutions.
  
  
  

• Track, analyze, and report demo site usage, health trends, and issue resolution rates.
  
  
  
• Deliver monthly business reviews (MBRs) with metrics such as:
  
  
  
• • Demo Issues Resolved (by priority)
    
    
    
  • Projects Completed
    
    
    
  • SC Satisfaction and Feedback
    
    
    
  • Environment uptime & performance metrics
    
    
    

• Manage access control, ensuring demo environment data integrity and compliance.
  
  
  
• Remove access for termed employees and manage ownership transfers.
  
  
  
• Ensure responsible data hygiene across shared environments.
  
  
  

• Publish demo updates through newsletters, all-hands, and Confluence.
  
  
  
• Document demo best practices, scripts, and environment guides.
  
  
  
• Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.
  
  
  

• 5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
  
  
  
• Strong understanding of SaaS GTM motions and demo workflows.
  
  
  
• Technical fluency in Rippling’s or comparable HRIS/Payroll/IT platforms.
  
  
  
• Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).
  
  
  
• Excellent communication, project management, and cross-functional collaboration skills.
  
  
  
• Creative problem solver with an eye for detail and demo storytelling.

Strong commitment to fostering a diverse and inclusive work environment.

Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*Commission is not guaranteed