Manager, Account Management (Canada)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

• Manage a team of 4-6 account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes ensuring customer experience remains best in class
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

• →A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• →Previous experience as a top-performing account manager or sales executive
• →Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
• →Proven track record of managing renewals and minimizing churn risk
• →Proven leadership skills, people management skills
• →Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• →Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• →Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• →High integrity individual who’s enthusiastic about building a great company for the long term
• →Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

*Commission is not guaranteed