Partner Success Manager, Broker

• →Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
• →Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
• →Increase adoption - Drive partner adoption of new feature roll-outs
• →Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement
• →Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.
• →Become a product expert - you'll be a go-to resource for both partners and coworkers in a short amount of time
• →Build cross-functional ties across Rippling
• →Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
• →Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

• →3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
• →Strong benefits background
• →Stellar written and verbal communication skills
• →Track record of building strong customer or partner relationships
• →Flexibility with changing job duties and responsibilities
• →Excellent at time management, prioritizing tasks and adapting on a day-to-day basis
• →Passion for training both partners and internal teams
• →Thrives at building new processes when they don’t exist 
• →Interest in actively working with product and engineering teams

The Partner Success Team works exclusively with our channel partners including brokers, accountants, and resellers. Our team is spread across the US and comprises around fifteen PSMs. We collaborate closely across various functions at Rippling including our implementation team, CX org, and our product and engineering teams. The PSM team has been lucky enough to work with some of our partners for 4+ years forging incredibly impactful working relationships.  

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.