Associate Service Delivery Manager

Cebu CityFull Time Employeemid

OperationsService Delivery Manager

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Quick Summary

Overview

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

Technical Tools

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The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Responsible for the overall daily management of assigned teams, projects and/or ongoing work

Oversee surveys, installs, trunk build and other implementations and take action to ensure milestones are on time

Provide planning input and resource input in the form of accurate time estimates

Liaise with implementation and other teams to ensure accuracy in planning

Maintain the master project plan and ensure all items are up to date

Delegate and integrate updates to the project timeline

Oversee work to ensure hurdles are managed and escalated where appropriate

Identify any potential issues ahead of time

Clear any issues that come up

Where required, escalate issues as soon as they are known

Anticipate issues and proactively mitigate

Identify possible project blockers that could delay the implementation before committing to a completion date

Ensure changes on Project Plans and Implement immediately without a delay. Ensure all dependencies are carried out take care off.

Maintain allocations, reporting and timeline by maintaining the master schedule

Able to effectively manage timelines, external agencies, and report issues when the need arises

Use and update project management tools to keep everyone posted regarding project status

Identify areas for process improvement and solutions to implement

Monitors their work and provide updates to management Proficient in understanding customer requirements in terms of timelines, manpower scheduling, permits

Ensure proper handling, documentation and safety of inventory items is carried out

Check/review documentation uploaded/created by other Team Members and correct them when needed

Create weekly, monthly, and quarterly reports or project updates to direct reporting line

Ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines

Ensure that SO Supervisors/Store Officer coordinates and monitor the movement and inventory based on Inventory list and delegate the ordering of additional supplies when needed

Review BOMs, BOQs, Survey Checklists, Tool Checklist when necessary

Other duties as assigned

Can use AutoCAD, SketchUp, MS Visio when needed

Able to think critically in high-pressure situations

Technical knowledge relating to Fiber-based Telecommunications Networks

Proven leadership / mentoring capabilities

Can be trusted to complete work without supervision and take responsibility for work items

Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation

Can make sound decisions and can back it up with logical reasoning

Can conduct Performance Evaluation with sub contractors and subordinates

Preferably proficient in project management systems and inventory management systems