Digital Experience, Associate

• Support the account team in serving client needs and ensuring a positive client experience
• Assist in preparing client-facing reports, presentations, and meeting materials
• Participate in and help document notes from client meetings and calls
• Monitor client satisfaction and flag issues or opportunities to the account lead

• Coordinate the fulfillment of digital projects across RKD internal teams including creative, data, technology, media delivery, organic social, SEO, marketing science, and direct mail
• Track project timelines, deliverables, and milestones in partnership with Pod Managers
• Maintain accurate project documentation and status updates

• Support the execution and monitoring of digital programs including email, digital media (paid search, paid social, programmatic), conversion rate optimization (CRO), and texting
• Pull and compile performance data from platforms and internal reporting tools
• Assist in identifying trends, anomalies, and opportunities in program performance

• Assist in the development of strategy documents, budget trackers, and projection models under the direction of senior team members
• Learn to analyze reports and contribute observations and recommendations

• Bachelor's degree in marketing, communications, nonprofit management, or related field
• 1–2 years of experience in digital marketing, account coordination, or a related discipline – could include internships
• Strong organizational and communication skills
• Familiarity with digital marketing channels (email, paid media, social) preferred
• Eagerness to learn in a fast-paced, client-service environment

(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.)