Customer Experience Associate, Pathway

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program is a paid program that launches your career in financial services. You'll be paid while you study for your  SIE, Series 7 and Series 63 licenses and learn the job through hands-on, on-the-job training. You'll build foundational knowledge and confidence alongside your cohort, and finish the program ready to become a registered broker (Registered Representative).

Learn by doing, from day one. While you study, you'll be on the job supporting customers across chat, email and phone, with needs ranging from simple to complex. We demonstrate insane customer focus, and you'll learn what that looks like in practice.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.

This application is for our early talent with an anticipated start date in January 2027. We are looking for recent graduates who have customer-facing experience and are interested in becoming a Registered Representative through Robinhood's licensing and training program.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

• →CXR Pathway Program Outline
• →Introduction to Licensing (with paid study time)
• →Foundational Training & Proficiency
• →Completion of Licensing
• →Registered Representative Training & Proficiency
• →Team Alignment & Production, which will include the following:
• →Delivering an outstanding customer experience for customers through chat, email, and phone channels
• →Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• →Growing your financial services expertise as you develop proficiency in a range financial concepts

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred