Senior Solution Architect - Genesys

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context. In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions. You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt.

The Customer Interaction Platform and Services team is part of the Enterprise Platforms group. We provide Contact Center and Telephony services to all Roche divisions globally, including Pharmaceuticals and Diagnostics. Our team supports critical communication channels for both internal staff (such as Service Desk and other internal services) and external customers (including Patients, HCPs, and other partners).

We are currently transforming our Contact Center platform into a solution that allows us to innovate faster, deliver solutions to our consumers more quickly, and enable new AI transformative use cases.

Our team works closely with other architects within Enterprise Platforms, such as the Salesforce and ServiceNow teams. This collaboration ensures our systems are aligned, follow proper governance, and work together to provide a great user experience across the entire technology ecosystem.

We are a global team with a presence in all regions, supporting the Roche community wherever they are located.

In this position, you will lead the architectural vision for complex, large-scale products that serve both our Pharmaceuticals and Diagnostics divisions.

You are someone who thrives in complex, global environments. You are a natural problem-solver who uses analytical depth to find innovative paths forward. You are passionate about people, technology, and change.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.