Patient Services Representative

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

We are seeking a dedicated Patient Service Representative to manage the processing of accident claims. In this role, you will work both independently and collaboratively with a team that includes fellow Knowtion Health colleagues as well as the Client’s staff, all in a fully remote environment. Successful candidates will demonstrate exceptional communication skills, strong computer proficiency, and the ability to multitask effectively in a fast-paced setting.

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

• Develop and maintain a professional relationship with…
  • Our clients, acting as a liaison between the hospital and Knowtion Health
  • Hospital related physician offices, ensuring open and mutual communication
  • Insurance payers, encouraging prompt payment
• Remotely to obtain information, including documents, regarding the entity responsible for payment of patient’s hospital bills or claims. The entity may be a commercial or governmental insurance payer, attorney or MVA adjuster.
• Verify and fulfill any attorney requests that are received
• Learn and implement client specific protocols and procedures
• Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively

• High school diploma or GED
• 1+ years' experience working with EMR/EHR systems required; EPIC software preferred
• 1+ years' experience registering patients in a hospital/provider group setting required.
• Experience with MVA claims or health claims including Medicare preferred
• Experience with Microsoft Office products including Word, Outlook and Excel preferred

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, VA, WI, WV

As part of our hiring process, candidates are required to present a valid government-issued photo ID during screening and/or interviews.

We may also capture a photograph during the screening or interview process for identity verification, security, and record-keeping purposes. All identification documents and images will be handled in accordance with applicable privacy laws and accessed only by authorized personnel.

By proceeding with your application, you acknowledge and consent to this process.