Success Architect Sales Cloud/ Platform - French or Italian Speaking

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Sales Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.

• Lead with Expertise – Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help the team stay at the forefront of Sales Cloud innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.

• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.

• Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.

• Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Sales Cloud customers.

• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

• Solution Design & Architecture

• 8+ years of experience in software, system or enterprise architecture.

• Expertise in Salesforce products, platform capabilities, technical governance and best practices.

• Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.

• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.

• Familiarity with industry- or vertical-specific solutions (preferred).

• • Expertise in Sales Cloud

  • Strong knowledge of Salesforce Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management.

  • Ability to configure and optimize these features to meet business needs.

  • Data Management & Integration

  • Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules and data governance best practices.

  • Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors.

  • Secure & Scalable Architecture

  • Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations.

  • Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.

  • Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations and suboptimal sharing and security model configurations.

  • Salesforce Development

  • Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC).

  • Ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing.

  • Familiarity with governor limits and best practices for efficient code execution.

  • System Integration & Extensibility

  • Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.

  • Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay.

  • Certifications: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant, Platform App Builder, Platform Developer

  • Great to have: Certified Architect Credentials (Application and System Architect)

  Note to applicants: Interested, but not sure if you have the exact qualifications for this role? We encourage you to apply and tell us how your qualifications would help you adapt to the role requirements successfully!

  Unleash Your Potential

  When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

  Accommodations

  If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

  Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

  Posting Statement

  Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.