Lead Sales Associate

• Assist management with product sales and donation acquisition efforts
• Support achievement of production, sales, and revenue goals
• Perform opening and closing procedures
• Prepare bank deposits and handle daily cash management duties
• Monitor inventory flow and product rotation
• Support merchandising initiatives and sales floor organization
• Ensure compliance with store policies and operating procedures

• Deliver exceptional customer service and create a positive shopping experience
• Resolve customer concerns and complaints professionally
• Maintain a welcoming, clean, and organized store environment
• Assist customers with purchases, donations, and general inquiries
• Promote customer satisfaction and repeat business

• Provide direction and support to staff in the absence of management
• Assist with register troubleshooting and basic POS system support
• Communicate operational concerns and recommendations to management
• Document and report workplace issues as appropriate
• Foster teamwork and a positive work culture

• Maintain attractive merchandise displays
• Follow floor plan and visual merchandising standards
• Identify opportunities to improve store presentation and sales performance
• Ensure sales floor, fitting rooms, and work areas remain organized and safe

• Valid driver's license required
• Reliable transportation for occasional bank deposits
• Ability to successfully pass a Motor Vehicle Record (MVR) check

• Stand and walk for extended periods
• Frequently use hands and arms for reaching, handling, and lifting
• Regularly lift and move up to 25 pounds
• Occasionally bend, stoop, kneel, crouch, balance, or climb
• Ability to work in a retail environment with varying temperatures and moderate noise levels

• Occasional local travel may be required for training, meetings, or work assignments

• High School Diploma, GED, or equivalent

• Previous retail experience required
• Experience in customer service, cash handling, sales, merchandising, or lead associate roles preferred

• Strong customer service and communication skills
• Basic computer proficiency
• Knowledge of Point of Sale (POS) systems
• Accurate cash handling and balancing skills
• Ability to multitask in a fast-paced retail environment
• Strong organizational and leadership abilities
• Dependable attendance and work ethic

• Retail thrift store setting
• Quiet to moderate noise levels
• Dust exposure may occur
• Seasonal temperature fluctuations may be present

What You Need 

Required 

Education & Experience 

• High School Graduate or Equivalent 

• Retail experience required 

Skills & Abilities 

• Ability to speak, write and understand English for effective communication 

• Basic computer skills including Point of Sales System and payroll program 

• Proficient cash handling and accurate change-giving abilities 

• Strong customer service orientation 

Certifications 

• Valid Driver's License and personal transportation for bank runs 

• Must be able to pass a Motor Vehicle Record Search 

Physical Requirements 

• Regularly required to stand, use hands, handle, feel, hear, and talk 

• Frequently required to walk and reach with hands and arms 

• Occasionally required to climb, balance, stoop, kneel, or crouch 

• Must regularly lift and/or move up to 25 pounds 

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus 

Work Environment 

• Store environment with quiet to moderate noise level 

• May be dusty and experience temperature fluctuations based on weather 

• May stand for extended periods 

Travel 

• May be required to travel to various locations for work or training 

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.