Volunteer Services Manager

Job Objective: Responsible for the administration, coordination, and development of Volunteer Services in the Milwaukee County Area Command, including recruitment, screening, orientation, placement, recognition, and evaluation of volunteers. Provides resources on volunteer information and activities for the Milwaukee Area Command.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Directs an active recruitment program to grow the volunteer database, including both individual and corporate opportunities. Maintains the database in the volunteer management system.
• Ensures the screening process matches volunteer interests and skills to available opportunities.
• Encourages and develops awareness of volunteer opportunities with corps, institutions, and programs in the Milwaukee Area Command.
• Develops and maintains volunteer job descriptions and program guides to aid in matching volunteer skills.
• Ensures that volunteers complete Safe From Harm training when required.
• Solicits feedback from volunteers. Investigates complaints from, or regarding, volunteers.
• Plans and conducts volunteer recognition activities and events, and provides information for ongoing recognition of volunteers at corps, institutions, and programs in the Milwaukee Area Command.
• Coordinates the statistical reporting of volunteer activities and maintains pertinent information.
• Develops and implements evaluation methods for the volunteer program and volunteers, participants, and staff.
• Liaises with volunteer support agencies and represents The Salvation Army in local volunteer organizations.
• Provides on-site leadership and volunteer management for large-scale Milwaukee Area Command volunteer events including but not limited to the following:
• Toy Shop: Requires flexible schedule throughout October-December
• Coats for Kids: Requires a flexible schedule throughout October
• Feed the Kids: Weekdays during the summer
• Christmas Family Feast: Hosted on Christmas Day each year with preparation activities the week leading up to Christmas
• Work in partnership with Development Department staff to build and foster relationships with local volunteer leaders and corporate partners
• Plan and facilitate the annual Volunteer Recognition Event

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience,  skills, and/or abilities required for this position. 

Education: Bachelor’s degree preferred

Experience:  Three years experience in volunteer administration

Certifications:  Valid Wisconsin drivers license with approval to drive by TSA insurance.

- or – Any equivalent combination of education and experience that provides the required knowledge, skills and abilities.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® - and it’s our employees that help us get there.  At every level, you can have a real impact on your community through the work done inside our walls every day.  

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families.  Because of this, we offer:

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability 
• Discounts available for pet insurance, auto insurance, and home insurance  

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.

Other Benefits and Perks Offered:

• Work-life balance,
• Full health coverage,
• Time off benefits,
• Retirement
• Competitive compensation

Compensation:

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

Compensation: $58,701 - $73,377/hour, based on experience.