AI & Business Transformation Manager

United States·Arlington Heightsmid

Business Analysis & ProcessBusiness Transformation Manager

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Overview

AI & Business Transformation ManagerLocation: Arlington Heights, ILCompensation: $120,000-$150,000 + Performance BonusEmployment Type: Full-Time,

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Business Analysis & ProcessBusiness Transformation Manager

AI & Business Transformation Manager
Location: Arlington Heights, IL
Compensation: $120,000-$150,000 + Performance Bonus
Employment Type: Full-Time, Onsite
Build the Systems That Help Us Scale
S&J Plumbing is seeking an AI & Business Transformation Manager to help build a smarter, more efficient organization as we continue to grow.
This is not a traditional IT or software engineering role. We are looking for a business-minded problem solver who can identify operational inefficiencies and implement practical solutions using AI, automation, process improvement, and internal technology.
You'll work directly with leadership and department managers to understand how work gets done today, uncover opportunities for improvement, and design scalable systems that improve productivity, consistency, and business performance.
Key Responsibilities
Business Process Improvement

Analyze workflows across operations, dispatch, call center, accounting, marketing, recruiting, HR, warehouse, sales, and field teams.
Identify repetitive tasks, manual processes, bottlenecks, communication gaps, and inefficiencies.
Redesign processes to improve scalability, consistency, employee experience, and operational performance.

AI & Technology Implementation

Identify and implement practical AI solutions across the business, including operations, customer service, sales, recruiting, onboarding, training, HR, accounting, reporting, and knowledge management.
Evaluate emerging AI technologies and determine where they can create measurable business value.
Develop standards and best practices that drive successful AI adoption.

Automation & Systems Development

Build automated workflows and integrations between business systems.
Develop internal tools and applications using modern low-code and AI-assisted platforms such as Zapier, Make, n8n, Replit, Cursor, Lovable, Claude Code, and similar technologies.
Take projects from concept through implementation and employee adoption.

Recruiting, HR & Onboarding Enhancement

Improve hiring, onboarding, training, and employee development processes.
Streamline applicant tracking, interview scheduling, candidate communications, onboarding workflows, and employee administration.
Build dashboards and systems that provide leadership visibility into recruiting, training, and workforce development.

SOPs, Knowledge Management & Training

Document key business processes and create scalable SOPs.
Develop AI-assisted knowledge management systems that make information easy to access and maintain.
Train employees and managers on new tools, automation, and AI best practices.

What Success Looks Like
Success in this role is measured by business outcomes, including:

Reduced administrative workload
Faster and more consistent processes
Improved employee productivity
Better recruiting and onboarding efficiency
Reduced software and operational costs
Improved customer and employee experience
Increased visibility through reporting and dashboards
Scalable systems that support company growth
Measurable improvements in profitability and operational performance

Qualifications
Ideal candidates will have experience in several of the following areas:

Business process improvement
AI implementation and adoption
Workflow automation
Operations management
Digital transformation
Systems implementation
Internal application development
Low-code/no-code platforms
Project and change management
Business analysis
HR and recruiting technology
Employee training and development

Experience and proven results are more important than certifications.
What Will Make You Stand Out
We'd love to hear about:

Processes you've automated
Internal tools or applications you've built
AI solutions you've successfully implemented
Recruiting, onboarding, or HR systems you've improved
Projects that saved significant employee time
Systems that helped a company scale without adding unnecessary overhead
Cross-platform integrations and workflow redesigns that delivered measurable results

Who We're Looking For
We're looking for a builder, problem solver, and continuous improvement mindset.
Someone who naturally asks:

Why do we do it this way?
Can this process be simplified?
Can it be automated?
Can AI improve it?
Will it still work when the company doubles in size?

The ideal candidate is comfortable working with both leadership and frontline employees, can quickly move from idea to execution, and is passionate about building systems that help people do their jobs more effectively.
Why S&J Plumbing?
As a growing residential service company, we're committed to scaling through better systems, smarter processes, and practical use of technology. This role offers a unique opportunity to work directly with leadership, influence nearly every department, and help shape how AI, automation, and operational excellence drive the future of our business.
You won't be maintaining someone else's strategy. You'll be helping build ours.