Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow SVS

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. 

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.  

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. 

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. 

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Contact centre experience (Preferred) 
• Telephony experience (Preferred) 
• Insurance knowledge (Preferred) 

• English (Required) 

• Experience of working in a customer-focussed and customer-driven environment (Required)   
• Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required)  
• The right to work in the UK (Required)  
• Previous experience within Insurance products and services (Preferred)  
• Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)  

• Strong active listening skills, with the ability to respond with empathy and understanding (Required)  
• Clear and confident verbal communication skills (Required)  
• Ability to adapt your communication style to meet the needs of different customers (Required)  
• Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)   

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. 

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. 

• All candidates must have the right to work in the UK to commence employment with Santander.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.