Technical Support Team Member

United States·Schulte Headquarters- - LouisvilleNormalmid

Customer SuccessTechnical Support

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Quick Summary

Overview

Schulte Hospitality Group (SHG) is seeking a dynamic, service-oriented Technology Support Team Member to join our team! SHG is an organization whose success is rooted in its service culture.

Technical Tools

Customer SuccessTechnical Support

What We Offer

~1 min read

Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren’t limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.

Responsibilities

~1 min read

→Desktop, Laptop & Server troubleshooting
→Support Corporate Office Network and Network Security
→Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
→Support Company Sharepoint Infrastructure, security and access
→Configure and issue computers to end users according to Company processes
→Assist with company application issues as the first point of contact
→Manage users in Azure Active Directory/Entra
→Support Microsoft Office 365 issues including Teams, Outlook, and other applications
→Assist our Applications Team in supporting our various hotel software platforms and systems
→Create, update, and complete incident tickets in our support system
→Monitor systems and network for any potential issues
→Work with other team members to provide and help promote technology security and compliance
→Understand and promote, contribute to and enforce company information security policies
→Assist in other technology projects for many of our hotels and Corporate Team
→Must be available to work evenings/weekends/on call
→Other duties as assigned

Degree/Certification program in technology, hospitality, or similar program preferred
Over 1-year in service and support role

Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools
Experience with Microsoft Sharepoint including provisioning and maintaining site appearance.
Proficiency in Microsoft advance applications including Power Automate. Experience with Microsoft Fabric and Power BI a plus.
Experience in provisioning and deprovisioning computers for users following corporate policy.
Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues
Understanding of information security best practices
Knowledge of Antivirus and Remote monitoring software applications
Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred
The ability to learn new software applications to help provide a first line of support
Ability to effectively communicate instructions verbally and written to end users