Cloud Administrator

The Cloud Administrator is focused on providing OTAVA Cloud customers a white glove experience, maintaining and troubleshooting a wide range of support initiatives from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers.

• →Bring a collaborative, client-first mindset every day
• →Act as a professional representative of the OTAVA brand and its partners
• →Possess a keen ability to identify where OTAVA Cloud operations could be better through design, processes, documentation, security, and automation
• →Work with vendors and service providers to troubleshoot issues and drive escalated incidents through resolution
• →Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.)
• →Collaborate with engineers on complex architectural changes or migration projects
• →Assist with any collaborative infrastructure or team initiatives and tasks that may be required
• →Perform administrative tasks at the operating system, application, and hypervisor level
• →Monitor cloud environment events, perform daily walk-throughs, participate in after-hour maintenances and resolve support incidents
• →Document solutions, update internal procedures, and contribute to team knowledge base
• →Perform other duties as required to help the Otava Cloud operations team achieve its objectives

• Experience in an enterprise or managed services technology role
• 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds

• Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking
• Working knowledge of VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking) 
• Operating system and application installation/configuration 
• Working knowledge of public, private, and hybrid cloud environments
• Basic scripting or automation skillset (e.g., PowerShell) for efficiency and repeatability
• Familiarity with cloud environment and data disaster recovery documentation and customer test planning
• Assist with any other infrastructure/team responsibilities and tasks that may be required
• Strong client communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to work independently and collaboratively, prioritize work based on business and customer impact, and perform effectively in a fast-paced environment
• Strong ownership, accountability, and communication throughout the lifecycle of assigned work
• Ability to work flexible hours for emergencies, and participate in on-call rotation schedule

• Degree in IT, Cloud Computing, or related field preferred, or equivalent experience in a Cloud / Data Backup role

• Technology-related certifications and education are a plus
• Broadcom/VMWare VCP/VCF certifications preferred

At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.