Client success manager

Job Title: Client Success Manager

Location: Atlanta, GA

About Us: Sciera is a leading provider of Market Intelligence products and solutions, specializing in delivering data-driven insights and operational excellence to our clients. Our products and solutions help Fortune 500 clients transform big data into actionable insights – and insights into business successes. We are dedicated to driving measurable results through strategic project management and advanced analytics.

The Role:

We are seeking a Client Success Manager who can manage Sciera’s contractual obligations to our clients, as well as turn ad-hoc client requests or needs into data-driven solutions. This person is comfortable gathering and interpreting large datasets, then making prompt decisions based on their findings. They are also comfortable presenting to, and communicating with top-level executives. The ideal candidate will be extremely detail oriented, organized, and curious. 

What You’ll be Doing:

50% – Analyst:

• Interpret and convey operationally-driven insights derived from standard reports.

• Utilize knowledge of internal databases and SQL to query and analyze data when ad hoc analysis is required.

• Develop and implement internal reporting and dashboards to enhance operational visibility and efficiency.

• Ensure all reports and ad-hoc analyses are accurate and error-free.

30% – Project Manager:

• Manage the execution of Sciera’s annual and monthly contractual obligations to clients.

• Define project timelines, allocate resources, and establish Key Performance Indicators (KPIs) to ensure successful achievement of client objectives.

• Coordinate and communicate effectively with multiple clients, providing timely updates on various projects concurrently.

• Collaborate closely with a team of data engineers and analysts involved in project execution.

20% – Client Strategist:

• Engage with clients to understand their requirements and articulate problem statements.

• Lead end-to-end solution implementation encompassing data collection, delivery, and reporting.

Qualifications:

• Strong independent problem-solving skills with meticulous attention to detail.

• 3-5 years of experience in technical project management, demonstrating a track record of successful project delivery.

• Proficiency (1-2 years) in SQL for database querying and analysis.

• Comfortable interpreting and analyzing spreadsheets, charts, dashboards, or other data formats.

• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly.   

• Capable of making informed decisions in ambiguous or dynamic situations.

• Preferred background in the Telecom industry (Comcast,Charter, Cox), though not required.

Benefits:

• Competitive salary and benefits package.

• Opportunity for professional growth and development within a dynamic team environment.

• Chance to work with industry leaders and cutting-edge technologies.