Sr. Director, Software Engineering - Digital Product Engineering

As the Senior Director, Digital Product Engineering, you will lead Scout Motors' Digital Product Engineering organization responsible for delivering and operating the software platforms that power the complete customer lifecycle, from vehicle discovery and purchase through ownership and service.

This role is accountable for engineering strategy, organizational effectiveness, technology execution, platform scalability, reliability, security, and operational excellence across customer-facing and business-enabling digital products.

You will lead a multidisciplinary engineering organization through a team of Directors and senior engineering leaders while partnering closely with Product, Customer Experience, Commercial, Marketing, Operations, Vehicle Engineering, Manufacturing, IT, and executive leadership.

As a senior leader, you will define long-term technology strategy, scale engineering talent and operating models, drive technical excellence, and ensure Digital Products can support Scout's growth objectives and direct-to-consumer business model.

This leader will also define the organization's approach to AI-enabled software engineering and AI-native digital products, ensuring both the development organization and the products it builds leverage advances in generative AI, autonomous agents, and intelligent workflows to improve customer experiences, business operations, and engineering productivity.

This role provides leadership and oversight for the following software engineering organizations:

• Sales Software Engineering
  • Responsible for vehicle reservation, configuration, ordering, financing, checkout, payments, trade-in, and digital commerce capabilities.
• Aftersales Software Engineering
  • Responsible for ownership experiences including service scheduling, maintenance, warranty, accessories, customer support integrations, roadside assistance experiences, and post-purchase customer engagement platforms.
• User Experience Software Engineering
  • Responsible for customer-facing web and mobile experiences including brand engagement, product discovery, customer identity, account management, connected vehicle applications, and end-to-end digital customer journeys.
• Utility Tools Software Engineering
  • Responsible for internal applications, developer productivity tools, shared services, integrations, automation platforms, engineering enablement, platform operations, and common technical capabilities that support the broader Digital Product organization.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• →To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• →Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• →Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• →Residing in New York City: This role is not eligible for remote work in New York City.

• Lead and scale multiple software engineering organizations through a team of Directors, managers, and senior technical leaders.
• Establish organizational strategy, operating models, staffing plans, budget priorities, and delivery governance.
• Build a high-performing engineering culture focused on accountability, ownership, quality, innovation, and continuous improvement.
• Develop engineering leaders and strengthen succession planning across the organization.
• Foster strong cross-functional partnerships across Product, Design, Data, IT, Commercial, Customer Experience, and Operations teams.

• Define and execute the long-term engineering vision supporting Scout's digital ecosystem.
• Establish technology standards, architecture principles, software development practices, and operational excellence frameworks.
• Drive platform modernization, cloud adoption, scalability, resilience, performance, and security initiatives.
• Ensure engineering investments align with company priorities, customer outcomes, and business objectives.
• Guide major build-versus-buy decisions, vendor strategy, technical roadmaps, and platform evolution.
• Define the organization's strategy for AI-assisted and agentic software development, establishing standards, governance, tooling, and operating models that accelerate engineering productivity while maintaining high standards for quality, security, reliability, and compliance. Develop KPIs and measurement frameworks to continuously assess the effectiveness, quality, and business value of AI-powered engineering capabilities, coding agents, and autonomous software development workflows.
• Drive the architecture and adoption of AI-native capabilities across Scout's digital customer-facing products and internal commercial operations platforms. Establish standards, patterns, and shared services that enable AI models, agents, and intelligent workflows to securely interact with digital products, platform services, business systems, and proprietary data through modern integration approaches such as Model Context Protocol (MCP), Retrieval-Augmented Generation (RAG), agent orchestration frameworks, APIs, and emerging AI interoperability standards. Ensure the Digital Product portfolio is designed to be AI-enabled, agent-ready, and capable of supporting next-generation customer and employee experiences.

• Partner closely with Product leadership to align engineering investments with product strategy and customer outcomes.
• Collaborate with executive leadership to support strategic initiatives across sales, ownership, aftersales, customer experience, and commercial operations.
• Influence company-wide decisions regarding digital platforms, customer-facing technologies, integrations, and engineering investments.
• Serve as a trusted technology advisor to senior leaders across the organization.

• Own execution across a broad portfolio of digital products and platforms.
• Establish metrics, KPIs, operating reviews, and reporting mechanisms to ensure predictable planning and delivery.
• Drive software quality, platform reliability, security compliance, operational readiness, and incident management practices.
• Create scalable engineering processes that support rapid company growth while maintaining exceptional customer experiences and operational effectiveness.

• Recruit, retain, and develop exceptional engineering talent and leadership.
• Build inclusive teams that foster collaboration, innovation, learning, and career growth.
• Promote engineering craftsmanship, accountability, operational excellence, and continuous improvement.
• Drive employee engagement and organizational health across a distributed organization.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.