Sr Specialist, VSEE Set Leader & Issue Manager

At Scout Motors, we set out to introduce the most captivating, electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. 
 
We plan to lead in this new era of electric vehicles by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. 
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. 
 
We are currently seeking a Systems/Software Issue Manager to join our R&D Center Engineering team. Our ideal candidate exhibits a can-do attitude and approaches his or her work with determination. You will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast -paced environment.  

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• →Responsible for leading the triage of vehicle Electrical hardware/software defect reports (bugs) from multiple sources (including internal and exterior customer-facing) and for driving them to the appropriate teams for solution/closure 
• →Help develop and execute the defect management process, including leading/lagging measurable metrics 
• →Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process 
• →Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers 
• →Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects 
• →Lead first-level triage with Engineers from ESPs/Suppliers and Scout Motors to help identify clear software issue module owner(s) 
• →Act as the lead for those system challenges that cross domains without a clear single defect owner 
• →Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined 
• →Participate in the Program quality gates meetings for Software issues 
• →Lead Engineers from ESPs/Suppliers and Scout development teams to build a roadmap for software issues resolution 
• →Develop bug trend reports on a per-component and per-release basis 
• →Provide visibility into the latest ticket status and highlight items that appear to have stalled 
• →Develop weekly software issues status reports and trend reports 
• →Identify and implement process and tool improvements to improve software issue resolution times 

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.