Member Representative - Downtown Seattle

• High school diploma or GED or equivalent work experience.
• 0-1 years of banking experience.
• Six months (6)+ of retail/customer service.
• Six months (6)+ in a sales oriented role.
• Strong interpersonal and communication skills with the ability to build rapport with members.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Ability to arrive on time for all scheduled shifts.
• This position requires the ability to work at any assigned credit union branch location.
• Ability to comprehend and apply credit union policy, procedure and protocols.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

• Financial Institution background.
• Six months (6) or more of previous financial institution experience working with sales goals, referral goals, appointment or member attainment goals or up selling products.
• Education or certifications in finance or sales.
• Associates degree or more advanced degree.
• Fluent in Spanish.
• Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg Z, and the Bank Secrecy Act.

Working Conditions:

• This is an in-branch role in the Greater Seattle area of Washington State. We serve members every day of the week except Sunday and limited hours on Saturday.
• While this position is assigned to a primary branch, the Member Representative is expected to provide support at other branch locations as needed. This flexibility helps ensure members receive timely, exceptional service wherever they choose to bank.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Essential Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Communicate clearly and professionally with internal and external stakeholders.
• Build and maintain positive working relationships across teams and departments.
• Collaborate with teammates to meet deadlines and deliver quality outcomes.
• Respond to questions, issues, or requests with empathy and sound judgment.
• Support team initiatives, projects, or process improvements as assigned.

The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

At-Will Employment Statement: We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

Benefits: Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401(k) plan with a dollar-for-dollar employer match up to 5%.