Bilingual Manager, Claims Contact Centre

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

As Manager, Claims Contact Centre Operations, you will be responsible for leading the Claims Contact Centre team, driving individual and team performance, ensuring timely and accurate claim intake and customer support, and producing operational reports for stakeholders, including the Claims Leadership team.

In addition to delivering strong results within the Claims Contact Centre, you will represent Claims Operations when working with internal and external partners and contribute to business analysis, quality assurance, training, and continuous process improvement across the end-to-end customer claims experience.

The base salary range for this position is between $65,000 to $85,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON) or Montreal (QC).

This is a hybrid position. The team works out of our Montréal and Toronto offices and currently comes into the office approximately once a month.