Senior Field Security Supervisor

Senior Field Security Supervisor - Full Time

Primary Location: Denver, CO

Wage: $27.99/HR

Schedule: Mon - Fri: 6AM - 2PM (may be asked to work overtime)

The Senior Field Supervisor is responsible for the direct oversight, coaching, and performance management of Field Supervisors assigned throughout the assigned district. This position ensures consistent delivery of security services, operational compliance, client satisfaction, and effective supervision across multiple contract locations. The Senior Field Supervisor serves as the primary leader for Field Supervisors, providing direction, accountability, guidance, and support while ensuring company policies, post orders, and client requirements are consistently followed.

This position is responsible for managing daily field operations, fleet management activities, uniform and equipment distribution, quality assurance inspections, staff development, and operational readiness. The Senior Supervisor shares responsibility for client escalation management and service recovery; supports performance metric tracking; leads field coordination during critical incidents; and promotes effective use of operational technology and workforce systems. The position also ensures monthly training requirements are completed and documented across all assigned sites, including outlying and remote locations, to maintain compliance, readiness, and employee development.

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Perks & Benefits:

• Medical, Dental, Vision, Life, AD&D, Disability Insurance, Plus 401K Options.
• 10 Vacation Days Accrued.
• 6 Sick Days.
• 4 Floating Holidays Per Year.
• Holidays Honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, & Christmas Day.
• Paid Family Leave - Up To 12 Weeks Per Year In Accordance With State Law.
• Paid Weekly (Every Thursday).
• Employee Assistance Program.
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & More!

What You Can Expect:

• The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner.
2. Meets with Branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.
3. Participates in and coordinates with Branch management the orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity and respect.
4. Assigns and directs work; coaches employees and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to Branch management.  
5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.  
6. Communicates and coordinates with Branch management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with Branch management and other Field Supervisors to discuss customer service, initiatives, personnel matters, and related issues.
7. Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary.
8. Reviews client and company required reports for accuracy and timeliness. 
9. Performs tasks and duties of a similar nature and scope as required for assignment.

Preferred Qualifications:

• Ability to meet Armed qualifications and maintain certifications.
• Prior experience in leading a team with employee development and performance management.
• Fleet management a plus.

Basic Requirements:

• High School Diploma or GED required. 
• Above average computer / technology skills needed. 
• Excellent customer service and team leadership skills needed. 
• Must be able to work independently. 
• Must be able to remain calm and professional during stressful situations. 
• Must have great attention to detail.
• Must have a professional demeanor. 
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. 
• Must have prior security and management experience.
• Must have a reliable means of communication.
• Must have a reliable means of transportation.
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Valid driver's license with acceptable driving record meeting company policy.
• 3 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Drivers Certification.

Competencies (as demonstrated through experience, training, and/or testing):

• May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. 
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Working Conditions (Physical / Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.  In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage and operating controls.
• Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle for the performance of duties.  
• On occasion may be required to perform stressful and physical activity.  
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

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