Senior Technical Customer Success Manager

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.

You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met.

This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you.

• Enjoy talking about technology and interfacing with engineers and engineering leaders

• Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals

• Appreciate working on a variety of projects with customers from lots of different industries

• Like being “in the middle of it all”, working across the organization to move the product forward

• Have a fast-paced, results-driven mindset

• Love developer tools, open-source, and/or all things software development life cycle!

• This is a technical role combined with business skills. You have to have strong technical background to be successful in this role

• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory

• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role

• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms

• Experience in working with complex, multi-divisional, multi-geographical customers

• Impressive executive presence and communication abilities

• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)

• You’re driven; no one needs to push you to excel; it’s just who you are

• Passion for technology and being a part of a fast-growing SaaS company

• Past experience as a developer/devops

• Extensive knowledge in application monitoring, Logs, Metrics, Traces

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.

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