Billing Manager

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.  

eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.  

If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.  

• →Lead, coach, and develop a team of medical billing specialists  

• →Manage claim submission, payment posting, claims edits, and AR follow-up  

• →Serve as the escalation point for complex commercial payer and denial issues  

• →Identify denial root causes and implement corrective action plans  

• →Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing  

• →Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.  

• 5+ years of medical billing / revenue cycle management experience  

• 2+ years of team leadership experience in a billing or RCM setting  

• Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting  

• Strong background in commercial insurance billing, denials management, and appeals  

• Experience with clearinghouse claim submission and rejections  

• Proven ability to manage productivity, quality, and performance metrics  

• Waystar or comparable clearinghouse/RCM platform experience  

• Behavioral health, mental health, or specialty outpatient billing background  

• Multi-site healthcare organization experience  

• Third-party billing company or outsourced RCM experience  

• Experience building denial/KPI dashboards and payer performance reports