Senior ServiceNow Business Analyst

• A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)

• A virtual team throughout the United States with headquarters in Virginia

• Devoted to doing the right thing for our clients and team by leading with a human-first culture

• An experienced team of consultants who are dedicated to having fun and adding value

• Open minded and always welcoming new ideas and approaches

• A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers

• A strong communicator that is highly capable of working directly with client stakeholders

• Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management

• An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies

• Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework

• Passionate about doing the right thing, no matter how many times it takes

• An adventurer who wouldn’t mind traveling up to 20% of the time

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery

• Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration

• Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed

• Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information

• Develop a keen understanding of the solutions we implement and our customer’s business