ServiceNow Solutions Architect - Customer Workflows

USRemotemid

EngineeringSoftware Architect

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Quick Summary

Key Responsibilities

Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development.

Technical Tools

EngineeringSoftware Architect

A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
A virtual team throughout the United States with headquarters in Virginia
Devoted to doing the right thing for our clients and team by leading with a human-first culture
An experienced team of consultants who are dedicated to having fun and adding value
Open minded and always welcoming new ideas and approaches

A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations
Packing at least 6 years of ServiceNow architecture, development, and integration experience
Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects
A mentor and advisor to technical consultants and clients
Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships
A ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD)
Passionate about doing the right thing, no matter how many times it takes
An adventurer who wouldn’t mind traveling up to 20% of the time

Responsibilities

~1 min read

→ Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development.
→ Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
→Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
→ Develop a keen understanding of the solutions we implement and our customer’s business
→Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
→ Support business development and pre-sales activities as the technical lead / architect
→ Provide expert level support and technical mentoring to implementation team
→ Respond to Request for Information/Proposal documents
→ Be an expert in ServiceNow best practices and the products we implement