Job File Coordinator - Remote

• 100% Remote Flexibility: Enjoy working from the comfort of your home office with zero commute.
  
  
• Complete WFH Setup Provided: We equip you for success by supplying all the hardware and technology you need.
  
  
• Comprehensive Support System: You’re never on an island! Work alongside an established, dedicated Compliance Team and approachable Management Staff available to support your daily success.
  
  
• Continuous Training & Professional Growth: We invest in your industry skills and knowledge.
  
  
• Competitive Package: $23–$25/hr starting pay, a $1,200 sign-on bonus, plus consistent daytime hours (No nights or weekends required).
  
  

• Job File Management: Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing.
  
  
• TPA & Carrier Compliance: Ensure all file documentation, photos, estimates, and moisture logs comply with strict Third-Party Administrator (TPA) requirements and guidelines (e.g., Alacrity, Sedgwick, Westhill, etc.).
  
  
• Data & System Coordination: Update job management software promptly to ensure clear tracking, auditing, and status updates for management and property owners.
  
  
• Communication & Collaboration: Serve as a liaison between field technicians, management, property owners, and insurance adjusters/TPAs to resolve file discrepancies or documentation needs quickly.
  
  
• Quality Assurance: Verify all scope notes, line items, and audit requests to minimize rejections and accelerate claim processing times.
  
  

• Experience (Required):
  
  
  • Prior experience as a SERVPRO Corporate Job File Coordinator, OR
    
    
  • Proven experience as a Job File Coordinator in the Restoration Industry working directly with TPAs (e.g., Alacrity, Sedgwick, Westhill, etc.).
    
    
• Industry Knowledge: Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines.
  
  
• Technical Skills: Proficiency in restoration management software (e.g., Xactimate, DryBook, or similar systems) and standard office productivity suites.
  
  
• Schedule & Time Zone: Ability to work a dedicated Monday through Friday schedule from 8:00 AM to 5:00 PM EST.
  
  
• Work Environment: A quiet, professional home office setup free from background noise and distractions with high-speed internet.
  
  
• Key Traits: Exceptional attention to detail, strong problem-solving skills, and effective verbal/written communication capabilities.
  
  

This is a remote position.