Setsales~1mo ago

Client Success Associate at SetSales

United Kingdom·Londonmid

OtherCustomer SuccessClient Success ManagerClient Success Associate

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Quick Summary

Key Responsibilities

Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.

Technical Tools

google-workspacecustomer-successproject-management

SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.

SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.

What We Offer

~1 min read

✓The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.

✓Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.

✓Travel opportunity: You will be joining our conferences overseas.

✓Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience

✓Attractive compensation package.

✓Gain a lot of new relationships with global industry leaders while growing your personal brand.

Responsibilities

~1 min read

→Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
→Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
→Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
→Maintain accurate records of client interactions, contracts, and agreements using our CRM.
→Providing daily support to sponsors to facilitate their registration through our internal management systems.
→Building an internal knowledge base and helping with the onboarding of new clients.
→Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

Requirements

~1 min read

we are looking for candidates who:

Take ownership of everything you do, be proactive and follow through on commitments.
Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
Have acquired a bachelor’s or master’s degree with outstanding results
Have a UK work permit
Fast learning and competent with new systems
Proficiency in CRM software and Google Docs Editors suite.
3+ years of experience in client management, account management, or customer success roles.