Manager of Clinical Operations and Quality - RN Required

Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care.

We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered.

The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.

This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.

• Lead and manage telehealth implementation projects from kickoff through go-live.

• Develop and maintain project plans, timelines, workflows, and implementation documentation.

• Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.

• Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.

• Coordinate onsite implementation and training visits with hospital partners as needed.

• Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.

• Monitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed.

• Identify and communicate operational issues to hospital partners in a timely manner.

• Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers.

• Manage documentation requests from hospital partners and coordinate provider follow-up promptly.

• Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.

• Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns.

• Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis.

• Participate in hospital stroke committee meetings and educational sessions.

• Coordinate educational lectures, mock drills, and Sevaro training initiatives.

• Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.

• Support pre-implementation meetings and onboarding activities for new hospital partners.

• Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.

• Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards.

• Fulfill on-call responsibilities as assigned to ensure continuity of operational support.

• Serve as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation.

• Foster strong clinician relationships through responsive communication and operational support.

• Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.

• Coordinate onsite quality visits and service expansion initiatives.

• Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.

• Provide educational resources and operational support to ensure successful program utilization.

Preferred

• Master’s degree in Nursing, Healthcare Administration, or a related field.

• Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.

• Experience with clinical accreditation processes and quality standards.

• Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.

• Project management experience, including leading cross-functional or multi-site initiatives.

• Comfort with emerging healthcare technologies, including collaborative platforms and data analytics tools.