Valet Manager

• →Provide day-to-day oversight of Patient Assisted Parking Services operations at the Albany Stratton VAMC.

• →Coordinate staffing assignments between the front circle and designated patient parking lot to ensure continuous coverage.

• →Monitor staffing levels and employee break schedules to prevent any parking area from becoming unattended.

• →Ensure vehicle drop-off and pick-up wait times remain below ten (10) minutes.

• →Supervise and support Valet Attendants in the performance of daily parking operations.

• →Serve as a working manager and perform valet attendant duties when required to maintain service continuity.

• →Monitor compliance with customer service, safety, security, and vehicle accountability requirements.

• →Oversee accountability of customer vehicle keys, lock boxes, claim-check systems, radios, and other contractor-furnished equipment.

• →Ensure proper operation and utilization of the electronic claim-check and vehicle tracking system.

• →Maintain required daily logs, staffing records, timesheets, and vehicle count reports.

• →Submit required daily reports to the Contracting Officer's Representative.

• →Coordinate with VA Police regarding emergency communications, incidents, accidents, and key control procedures.

• →Ensure all contract personnel comply with VAMC policies, training requirements, badge requirements, and facility procedures.

• →Identify operational issues, performance risks, and safety concerns and implement corrective actions as necessary.

• →Conduct quality control monitoring of staffing compliance, service performance, wait times, and incident reporting.

• →Support Contracting Officer Representative meetings, site visits, and performance discussions as required.

• US Citizen

• Fluent in English

• Valid U.S. Driver’s License

• Minimum 2 years of driving experience (automatic and manual)

• 6 Months of patient assisted parking services experience in a healthcare setting serving patients of varying physical abilities

• Comply with local traffic laws and VAMC campus traffic regulations

• Clear and effective verbal and written communication

• Providing courteous, respectful, and professional customer service

Physical Ability to:

• Stand and walk for extended periods throughout the workday.

• Frequently enter and exit vehicles.

• Walk repeatedly between the front circle and patient parking lot.

• Operate passenger vehicles safely in various weather conditions.

• Bend, reach, stoop, and maneuver within vehicles.

• Work outdoors for extended periods.

• Wear reflective outerwear and contractor uniforms during all assigned shifts.