Head of Marketplace

Sharp Performance exists so that everyone who answers the call has someone in their corner who has walked in their shoes.

We help first responders and their spouses thrive through confidential coaching from people with similar lived experience. Our coaches have carried the badge, worn the gear, or stood beside someone who did. Through our mobile platform, we connect law enforcement, firefighters, and other frontline professionals with coaches who understand the job because they have lived it.

We’re early-stage and backed by amazing investors. The team is small enough that your work shows up in the rollout, the product, and the customer’s experience within weeks. If building something that matters alongside people who hold a high standard sounds better than a safe seat somewhere else, come build it with us.

Two numbers define success in this role. You will set the targets with the CEO in your first 90 days and own them after that:

• Marketplace liquidity. Time from rollout to first session, match rate (the share of members matched within a set number of days), coach utilization, and active coaches by discipline and region. Reported by department, monthly, with a plan for every account below target.
• Marketplace quality. Rematch rate, member satisfaction after sessions, and how accurate the supply forecast is against actual demand.

This role is not for everyone. You will thrive if you:

• Have scaled the provider network or marketplace operations at a telehealth or care marketplace, working with independent (1099) providers, employed (W-2) providers, or both, and can show how you improved time to first appointment, match rate, and provider utilization.
• Are comfortable with data models but can explain them in simple terms.
• Make decisions with incomplete information and adjust fast when the data says you were wrong.
• Prefer ownership over supervision.
• Care deeply about serving those who serve others.

Sharp is a small, fast-growing team, and our success starts with the people doing the work. The package is built to support your health, your finances, and your growth:

• Comprehensive medical, dental, vision, life, and disability insurance for you and your family.
• Flexible PTO to recharge and perform at your best.
• Competitive salary and meaningful equity that reflect the seniority of the role.
• 401(k) with company match.
• Unlimited access to the Sharp Performance platform and our coaches.