Growth Ops, Sr. Associate.

We're building AI that is changing the world. The workforce of the future is going to be multi-dimensional, multi-faceted, conductors of both people and artificial intelligence. We're looking for someone who can do that.

Shelf is the OS for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so that AI agents don’t just respond, they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.

Brands like Amazon, Nespresso, HelloFresh, and KeyBank use Shelf to power their AI agents that automate workflows, improve efficiency, and turn long processes into automated work. We're partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.

Let's cut to the chase. This is a really hard job.

We're looking for a highly analytical operator who can help drive growth across Marketing, Sales, Customer Success, and Revenue Operations. If you want a role with a narrowly defined scope and predictable workstreams, this probably isn't it.

We need a swiss army knife: someone who can jump from building Salesforce dashboards, to improving funnel conversion, to optimizing marketing attribution, to analyzing website performance, to launching AI-powered automations.

This is a fast-paced, high-accountability environment. Priorities change quickly. You'll be expected to think critically, solve problems independently, and execute with urgency. The right person thrives in ambiguity, loves figuring things out, and gets energized by building.

This is a builder role, not a maintenance role.

You'll help design and optimize the systems, reporting, processes, and growth infrastructure that power Shelf's go-to-market engine.

• Build and maintain reporting across Salesforce, HockeyStack, HubSpot, and other GTM systems
• Create dashboards that track pipeline, conversion rates, funnel performance, and revenue metrics
• Analyze GTM performance and identify opportunities for improvement
• Improve forecasting accuracy and reporting consistency
• Support territory planning, account segmentation, and pipeline analysis

• Support campaign execution across paid, outbound, ABM, content, and events
• Manage attribution, lead routing, scoring, and lifecycle tracking
• Build target account lists and audience segments
• Analyze campaign performance and recommend optimizations
• Work closely with marketing leadership to improve conversion throughout the funnel

• Monitor website performance, engagement, and conversion metrics
• Support SEO strategy and execution
• Identify opportunities to improve website conversion rates
• Analyze user behavior and customer journeys
• Partner with marketing to improve acquisition and pipeline generation

• Design workflows and automations that eliminate manual work
• Use AI tools to improve productivity across GTM teams
• Maintain and optimize Salesforce and other core GTM systems
• Partner with engineering, product, and leadership on operational initiatives
• Evaluate and implement new tools that create meaningful leverage

• Support Sales, Marketing, Customer Success, and Leadership initiatives
• Conduct market research and competitive analysis
• Build business cases and operational recommendations
• Own special projects from concept through execution
• Turn ambiguous ideas into measurable outcomes

• 4–6 years of experience in Growth Operations, Revenue Operations, Marketing Operations, Data Analytics, Management Consulting, or related fields
• Experience working in high-growth SaaS, AI, or technology companies
• Proven track record of using data to drive business outcomes
• Experience supporting revenue-generating teams
• Startup experience is a plus

• Highly analytical
• Strong project manager
• Naturally curious and resourceful
• Excellent written and verbal communicator
• Comfortable working across multiple functions
• Strong attention to detail
• Able to balance strategy and execution

• Advanced Salesforce proficiency
• Strong understanding of funnel metrics and pipeline analytics
• Experience with marketing attribution and reporting
• Experience with tools such as Salesforce, HockeyStack, HubSpot, GA4, Clay, ZoomInfo, Pardot, or similar platforms
• Comfortable working in spreadsheets and analyzing large datasets
• Familiarity with AI, automation, and workflow tools such as Claude, ChatGPT, n8n, or Zapier

• Even Keeled — won't get flustered easily and can work in stressful environments.
• Builder — thrives in ambiguity and fast-paced environments.
• First Principles Thinker — designs for scale and efficiency, not short-term fixes. 
• Operator — strong ownership and accountability. 
• Be an optimist.

At Shelf, growth is a company-wide responsibility.

You will help build the systems, processes, and insights that drive pipeline, improve efficiency, and accelerate revenue growth. The work you do will directly impact how we scale the company, serve customers, and establish Shelf as the category leader in agentic AI.

This role offers a unique opportunity to work at the intersection of Marketing, Sales, Customer Success, Revenue Operations, Analytics, and AI while helping shape the future of one of the most important technology shifts of our generation.