Implementation Project Manager (WMS & TMS)

• Project Management Experience: 3+ years of experience managing software implementations, technical projects, or complex customer-facing projects, with proven ability to manage multiple projects, timelines, and stakeholders.

• Hands-On WMS Experience: Direct experience implementing or configuring Warehouse Management Systems (WMS), OR extensive hands-on WMS experience as a warehouse manager, operations manager, WMS administrator, power user, or similar role.

• SaaS Experience: Professional experience working with SaaS products or platforms, either at a SaaS company or as a customer implementing or managing SaaS solutions.

• Excellent written and verbal communication skills, including leading customer-facing meetings.

• Strong organizational skills, attention to detail, and ability to manage competing priorities.

• Ability to collaborate effectively with technical and nontechnical stakeholders.

• Comfortable working with technical concepts, software configurations, data workflows, and integrations.

• Proactive problem-solving mindset with strong ownership, accountability, and ability to meet deadlines.

• Experience leading WMS or TMS implementations in a B2B SaaS environment.

• Understanding of warehouse operations, order fulfillment, inventory management, shipping, and logistics workflows.

• Experience working with APIs, EDI, system integrations, or data migration processes.

• Familiarity with project management tools such as Asana, Jira, Monday.com, or similar platforms.

• Experience in a high-growth B2B SaaS environment.

• PMP, CSM, or other relevant project management certifications.

• Successful Go-Lives: Customer implementations are delivered on time, within scope, and with a smooth transition to production.

• Strong Customer Experience: Customers feel informed, supported, and confident throughout their implementation journey.

• Proactive Project Ownership: Risks are identified early, action items are consistently followed through, and projects continue moving forward.

• Cross-Functional Alignment: Internal teams and customer stakeholders have clear expectations, responsibilities, and timelines.

• Operational Excellence: Project documentation is accurate, deliverables are tracked, and implementation processes continuously improve.

ShipHawk is an equal opportunity employer committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the hiring process and employment.