Partner Success Manager - In Market, Southern CA

United States·Los AngelesRemoteFull-Time Exemptmid

Customer SuccessPartner Success Manager

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Overview

As a Partner Success Manager, you will act as both the account owner and strategic relationship lead for our Real Estate partners—playing a key role in expanding our footprint across the region.

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Customer SuccessPartner Success Manager

As a Partner Success Manager, you will act as both the account owner and strategic relationship lead for our Real Estate partners—playing a key role in expanding our footprint across the region. In this dual role, you will be responsible not only for managing and nurturing relationships with existing high-impact partners, but also for identifying, engaging, and closing new partner opportunities to drive growth.

You’ll operate as a strategic advisor, showcasing how our platform can help top-performing real estate professionals grow their businesses. Collaborating cross-functionally, you’ll ensure the right resources are brought in at the right time to support both existing and prospective partners. Your ability to articulate value, customize solutions, and influence decision-makers will be critical in bringing new partners onboard.

This is a highly strategic and dynamic role. While existing playbooks and processes can often be leveraged, you’ll also frequently break new ground—exploring untapped opportunities, testing scalable solutions, and helping shape best practices that fuel long-term partner success and regional expansion.

With a portfolio of multiple partners, the Partner Success Manager will build and maintain high-impact partner relationships by developing strategic account plans that align with partners’ growth goals and Side’s business objectives.

Develop annual business plans and detailed strategic roadmaps tailored to each partner, focusing on measurable goals that accelerate business performance and success. Achieve 100% Net Dollar Retention annually.

Drive regional expansion by actively identifying, connecting with, and recruiting top-performing luxury agents and teams. Accountable for a monthly quota of introductory meetings and collaborate with marketing, brokerage, and leadership teams to execute sales cycles.

Confidently communicate the value of Side’s brokerage platform to drive engagement with prospects and deepen adoption, efficiency, and retention among partners.

Spend 50% of your time leading regular virtual and in-person meetings with partners to consult on key business metrics, track performance, and ensure progress across initiatives and deliverables.

Serve as a subject matter expert on Side’s pricing model and financial tools to guide partners in designing profitable compensation plans and competitive commission structures.

Analyze partner financials, including P&L statements, to deliver actionable insights and strategic recommendations that strengthen overall financial health and performance. Document weekly in internal CRM system(s).

Regularly attend industry and customer events to cultivate strong partner relationships, reinforce community engagement, and champion the unique value of the Side network.

Experience: 8+ years experience in business management, consulting, strategic account management, sales and/or business ownership. Licensed broker is a plus.

Industry knowledge: 8+ years experience in residential real estate, understand local industry associations and market trends relevant to the company's operations.

Leadership abilities: Ability to lead, guide and motivate top performing agents to achieve desired results.

Financial acumen: Understands financial principles applied to real estate, teamerage P&Ls, budgeting, and financial analysis.

Problem-solving skills: Operates autonomously in a fast paced environment with capacity to identify challenges, propose solutions, and make informed decisions to guide our customer’s success.

Communication: Strong professional communication and persuasion skills.

Organizational: Effectively structures their work, prioritizes tasks, and keeps track of important details.

Adaptability: Capacity to handle change and adapt strategies based on market conditions and business needs.

Community: Cares deeply about people and helping others to achieve their goals.

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply! Side uses the E-Verify employment verification program.