Player Support Executive (English&Chinese)

• Providing customer support and technical issue resolution via email, chat, social media and

other online platforms.

• To be able to handle multiple concurrent chat and email, outbound calls interactions while

addressing frequent start and stops from emails, social media interactions and other online

platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile

app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team

members based on independent testing.

• Escalating real-time issues to client/supervisor.

• Translate Mandarin to English and vice versa

• Report and minutes writing in English or Chinese

• English (fluent), or Mandarin (fluent, native)

• Requires towork on weekends and public holidays with a fixed schedule.

• Strong in both written and communicating in English

• Ability to deliver excellent customer service quality utilizing soft skills

• Able to understand games from a gamer’s perspective and give in-depth gaming and

PC/console troubleshooting support

• Ability to solve and analyse information accurately with appropriate speed and guidelines

• Team player

• Those with strong interest in games are preferred but we do welcome fresh graduates or

those without customer service experience and gaming experience