Solution Architect (APAC)

We’ve been a trusted partner to the world’s largest financial institutions for over a decade, with AI running in production at global banks including HSBC and Standard Chartered. We automate the compliance decisions that stop money laundering and terrorism financing, at scale, in production, on real cases.

Now our customer base across Asia-Pacific and the Middle East is growing fast, with Tier 1 banks and insurers moving into implementation. We’re headquartered in Singapore, and we’re hiring a Solution Architect who works in our customers’ time zone and represents Silent Eight in every technical conversation with them.

This is a senior, hands-on, customer-facing technical role, with no people management involved. You’ll be the primary technical point of contact for our customers in Asia-Pacific and the Middle East, involved from the very first Proof of Value, where we show our software working on a customer’s own data, through deployment, production go-live and third-line support. When something doesn’t work on the customer’s side, you’re the one who finds out why and gets them unblocked. You’ll also support existing customers as they adopt new services, and act as the bridge between customers and our engineering team in Poland.

The role is fully remote, based in Singapore (preferred) or Poland, and works on Singapore time (GMT+8), with some flexibility. Travel is occasional, roughly twice a year, typically 2–3 days on site with a customer at project kick-off to discuss the implementation and technical details.

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  Act as the primary technical point of contact for Silent Eight customers in Asia-Pacific and the Middle East

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  Answer customers’ technical questions in pre-sales and Proof of Value calls: what the technology can and can’t do, and what we can configure for them

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  Run Proof of Value engagements, demonstrating our software on customer-provided data

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  Partner with clients to understand their infrastructure, tooling, technical and business requirements

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  Design and implement scalable, secure and maintainable solutions that integrate seamlessly with client systems

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  Evaluate custom requests, present clear and feasible solution proposals, and provide effort estimations and delivery roadmaps

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  Prepare high-quality documentation: design diagrams, architecture overviews and technical specifications

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  Guide project teams and customer infrastructure teams through installation, go-live and post-implementation adoption

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  Provide third-line support: investigate issues in customer environments, test solutions yourself and get customers unblocked

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  Collaborate with Sales, Engineering and Product to align technical solutions with business goals

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  Bridge customers and our engineering team in Poland, keeping hand-overs across time zones smooth

• At least 3 years of experience in solution or software architecture

• Hands-on experience deploying and troubleshooting workloads on Kubernetes (pods, deployments, services, ingress, configuration and secrets), in the cloud or on-premise

• Working knowledge of cloud building blocks such as managed Kubernetes, managed databases (e.g. PostgreSQL), object storage, networking and access policies (experience with AWS, Azure or GCP is a plus)

• Strong background in Java and good knowledge of microservices and distributed systems (Python is a plus)

• Deep understanding of OOP, SOLID principles, design patterns, integration patterns and test-driven development

• Experience designing and running production-grade deployments, both in the cloud (containerized workloads on Kubernetes) and on-premise (services running directly on VMs)

• Hands-on experience with CI/CD pipelines and containerization (Docker, Kubernetes)

• Good working knowledge of Linux systems

• Ability to create clear, concise architecture documents and diagrams

• Practical, hands-on approach to problem solving, including testing solutions in your own environment before getting back to the customer

• Eagerness to learn and keep up with new technologies

• Patience and composure when explaining technical topics to non-technical customers

• Confidence in presenting to customers and leading customer meetings independently

• Based in Singapore or Poland, with availability to work on Singapore time (GMT+8)

• Experience delivering to banks or insurers in regulated environments (e.g. MAS, APRA) is a strong plus

• Recruitment screening with People Ops — 30 min

• Initial technical interview with one of our engineers

• Meeting with the Hiring Manager, Darek